MTN Nigeria compensates subscribers with airtime and data for network outage – Dazzyfans

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MTN Nigeria compensates subscribers with airtime and data for network outage

Posted by on October 17, 2021 0

MTN Nigeria Communications Plc has introduced compensation for its subscribers to make up for the network disruptions skilled final Saturday, ninth October 2021.

Chief Government Officer, MTN Nigeria, Olutokun Toriola apologised to clients for the inconvenience, stating that new measures have been being applied to mitigate a repeat of such an occasion.MTN Group Restricted

He mentioned, “On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family. We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again,”


On the reason for the outage, the CEO said that it was as a consequence of an error that shifted all 4G clients onto the 3G band and impacted the entire network, including that the technical groups have been in a position to rectify the issue.

“Our technical groups have traced the reason for the issue to an error that shifted all our 4G clients onto the 3G band. This overloaded the 3G band, inflicting a domino impact that impacted the entire network.

“Our engineers have been in a position to resolve the issue. I do know that not too long ago different expertise firms have suffered outages. I need to reassure you that final Saturday’s occasion is by no means related to these. This wasn’t sabotaged, it was a regrettable error.’’

Past extending time-bound subscriptions for its clients and as a solution to additional compensate its clients, the telecom large mentioned that clients on the MTN network have acquired a refund for the data and airtime that they used between 12noon and 7 pm on Saturday, sixteenth October 2021.

“Whereas we are able to’t provide you with again the time you misplaced final Saturday, we may give you again what you spent yesterday. Each buyer on the MTN network has acquired a refund for the data and airtime that they used between 10 am and 3 pm yesterday. We hope it exhibits how a lot we worth our clients.

“You truly are our most important focus. We all have challenges, each one of us – young or old, personally or professionally. What matters is how we respond. With you by our side, we will continue to improve and grow. Thank you for all your support. Thank you for walking with us over the last 20 years. We look forward to the next 20 and more with you,” Toriola said.MTN Nigeria compensates subscribers with airtime and data for network outage

Should you acquired an SMS from MTN’s CEO Karl telling you about being refunded 1MB legitimate for a sure interval, it exhibits you’re a part of the subscribers who’ve been compensated for the outage. You’ll be able to test for the compensation by dialling both *556# or ∗131∗4# (Data solely)

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